Shipping policy

Last updated: May 2026

Thank you for your order from The Echo & Light Co. Please read this policy carefully so you know what to expect after placing your order.

1. Order Processing

Orders are typically processed within 2 to 5 business days of payment confirmation, excluding weekends and holidays. During high volume periods, such as holidays, sales, or new product launches, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Some orders may ship in separate packages if items are fulfilled separately or require different packaging. If this applies to your order, you will receive tracking information for each shipment.

We do not ship on weekends or federal holidays.

2. Domestic Shipping

We currently ship within the contiguous United States. Shipping options, carriers, and rates are displayed at checkout. Delivery estimates are provided as a general reference only and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather conditions, or other factors outside our control.

If you place an order from Alaska, Hawaii, a U.S. territory, or a location outside our shipping area, we will contact you to cancel the order and issue a full refund.

3. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment through the carrier’s website. Please allow up to 24 to 48 hours for tracking information to update after your shipping confirmation is sent.

If you have not received a shipping confirmation within your expected processing window, please contact us at support@theechoandlight.com before reaching out to the carrier.

4. Delayed or Lost Packages

Delivery estimates are not guaranteed. The Echo & Light Co. is not responsible for carrier delays, weather related delays, or other circumstances outside our control.

If your tracking information shows no movement for an extended period or your package is significantly overdue, please contact us at support@theechoandlight.com and we will do our best to assist you. For packages confirmed lost by the carrier, we will work with you to find a resolution.

5. Stolen or Missing Packages

The Echo & Light Co. is not responsible for packages that are confirmed delivered by the carrier but reported missing or stolen. If your package shows as delivered but cannot be located, we recommend checking with neighbors, building management, or any secure delivery locations near your address. You may also wish to file a report with your local post office or carrier.

If you believe your package was stolen, please contact us and we will do our best to assist, though we cannot guarantee replacement or refund in these cases.

6. Incorrect or Undeliverable Addresses

Please review your shipping address carefully before submitting your order. The Echo & Light Co. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to retrieve from a carrier facility, we will contact you to arrange reshipment. Additional shipping charges may apply. If reshipment is not arranged within a reasonable timeframe, the order may be eligible for a partial refund of the product cost only, excluding original shipping charges.

7. Heat Sensitive and Fragile Items

Some of our products, including candles and spiritual mists, may be sensitive to heat or temperature fluctuations during transit. While we take care in packaging our products, we cannot control conditions during shipping. We recommend considering your local climate and seasonal temperatures when placing an order, particularly during warmer months.

If you receive an item that has been damaged in transit due to heat or handling, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

8. Applicable Law

This policy does not limit any rights you may have under applicable law.

9. Contact

For all shipping related questions or concerns, please contact us at support@theechoandlight.com or (310) 807-1936. We aim to respond within 2 to 3 business days.