Refund policy
Last updated: May 2026
Thank you for shopping with The Echo & Light Co. We want you to be satisfied with your purchase. Please read this policy carefully before placing an order.
1. Return Eligibility
We accept returns on eligible physical products within 14 days of the delivery date. To qualify for a return, items must be:
Unused, unopened, and undamaged
In their original packaging and condition
Accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
2. Non Returnable and Final Sale Items
The following items are not eligible for return or exchange:
Final sale or clearance items
Custom, personalized, or made to order items
Digital products or downloadable content
Items that have been opened, used, or damaged after delivery
Candles, spiritual mists, or similar items where the seal has been broken or the product has been used
Apparel or wearable items that have been worn, washed, or altered
Any item not in its original condition
If you are unsure whether your item is eligible, please contact us before initiating a return.
3. How to Initiate a Return
Customers must contact us before sending any item back. Unauthorized returns will not be accepted.
To begin the return process:
Email us at support@theechoandlight.com within the 14 day return window
Include your order number, the item or items you wish to return, and the reason for the return
Wait for a response with return authorization and instructions before shipping anything back
Items returned without prior authorization may be refused and returned to the sender.
4. Refunds
Once your return is received and inspected, generally within 3 to 5 business days of receipt, we will notify you of the approval or rejection of your refund. If approved, refunds will generally be issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.
Store credit may be offered for certain exceptions, late returns, or other situations where approved by The Echo & Light Co. or agreed to by the customer.
5. Shipping Costs
Original shipping charges are non refundable unless the return is due to a store error, such as an incorrect or defective item shipped, or as otherwise required by applicable law. Return shipping costs are the responsibility of the customer unless the return is the result of our error.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, including damage that occurred during transit, defective, or incorrect, please contact us within 7 days of delivery at support@theechoandlight.com.
Include your order number and clear photos of the item and packaging. We will work with you to resolve the issue through a replacement, exchange, or refund as appropriate.
We are not responsible for damage caused by improper use, failure to follow product instructions, or mishandling after delivery.
7. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please initiate a return for the eligible item, if applicable, and place a new order.
8. Metaphysical and Intentional Products
All metaphysical, spiritual, ritual, and intentional lifestyle products sold by The Echo & Light Co. are intended for personal enjoyment, inspiration, and entertainment purposes only. They do not constitute medical, psychological, legal, or financial advice, and no specific outcomes or results are guaranteed. Dissatisfaction with personal results or experiences does not qualify as a defect and is not grounds for a return or refund outside of our standard eligibility criteria.
9. Applicable Law
This policy does not limit any rights you may have under applicable law.
10. Contact
For all return and refund inquiries, please contact us at support@theechoandlight.com. We aim to respond within 2 to 3 business days.